Notes from the field.

On implementation: the unglamorous work between a signed contract and a client who's actually live.

• A signed contract isn't a live client

  Coming soon

  The gap between the signature and go-live is where renewals are quietly decided, and why churn that looks like a product problem usually is not one.

• What a data migration actually involves

  Coming soon

  Everyone says "we’ll migrate your data." Here’s the unglamorous checklist behind doing it without downtime, and without poisoning the new system.

• White-label implementation: showing up as your team

  Coming soon

  Why software vendors put an outside implementer in front of their clients under their own brand, and when a named partner is the better call.