Terms of Service

These Terms of Service (“Terms”) govern your use of auralithlabs.dev (the “Site”) and any services you engage AuraLith Labs LLC (“AuraLith Labs,” “we,” “us,”), a Florida limited liability company, to provide. By using the Site or engaging us, you agree to these Terms.

1. The services

AuraLith Labs provides AI automation, software implementation, website, hosting and custom build services to businesses, including small and local businesses, technology companies (B2B software partners and private-label platforms), and auction and resale businesses. We also sell downloadable Digital Products, which anyone in the United States may buy, as described in section 4. The Services we provide include:

• Website services: design, build, and publication of websites, and where agreed, hosting and domain management on your behalf.
• AI implementation: AI-agent and automation build-outs, and evaluation of AI tooling for your operation.
• AI content generation: a content tool configured to your brand, audience and voice, built and handed over for your team to operate. We don’t run campaigns, place advertising, or fund media on your behalf.
• Custom builds: custom software written for you. Code is stored locally while we work and transferred to a repository of your choice on acceptance. Ownership is governed by section 5.
• Operations & tooling: process discovery, SOP and workflow documentation, AI-agent build-outs, and tooling evaluation and implementation.
• Discovery: mapping a client’s current system, data, and day-to-day workflows ahead of an implementation.
• Data migration: extraction, cleanup, deduplication, and loading of a client’s records into your product.
• Configuration: setting your product up around the client’s operation.
• Training: training the client’s staff on your product.
• Go-live support: support through stabilization, with handback documentation your team can maintain.

Where the Order says so, we perform Services under your brand (white-label), for example using your email domain and documentation, or as a named partner. In either case these Terms govern the relationship between you and AuraLith Labs.

The specific scope, deliverables, timing, and fees of any engagement are set out in a written proposal, quote, or other order confirmation we agree to with you (each, an “Order”). If anything in an Order conflicts with these Terms, the Order controls for that engagement.

2. Service area

AuraLith Labs offers the Services only to businesses located and operating in the United States. We don’t offer, and this Site shouldn’t be construed as offering, Services to individuals, or to businesses located outside the United States. If you engage us from outside the United States, we may decline or cancel the engagement.

Digital Products are different. They are sold to anyone located in the United States, whether you’re buying for a business or for yourself. Section 4 governs them, and where section 4 and this section disagree about Digital Products, section 4 controls. This includes the customization, hosting, and training services described in section 4.4 when they relate to a Digital Product you have bought.

3. Quotes and payment

Every engagement is scoped and priced individually in a written fixed-scope proposal before work begins; we do not publish standard rates, and we don’t bill for general work by the hour. Unless otherwise stated in your Order:

• Fixed-scope engagements: 50% deposit invoiced on acceptance of the proposal; balance invoiced at delivery or go-live, as the Order specifies.
• Ongoing or multi-client arrangements (for example, a standing delivery arrangement across a partner’s client base): fees and payment structure agreed in the Order before work begins.

Invoices are due on receipt unless your Order says otherwise. Late invoices may suspend in-progress work until the balance is paid.

4. Digital products

Separately from the scoped engagements described above, we sell downloadable digital products through the shop at auralithlabs.dev/shop (each a “Digital Product”). A Digital Product is a one-time purchase, not a subscription, and this section governs it. Buying a Digital Product doesn’t create an engagement, a retainer, or any obligation for us to perform services for you.

4.1 Payment and delivery

• Payment is processed by Stripe. We never receive or store your card details.
• Sales tax is added at checkout where we’re required to collect it. The price shown at checkout is the price that applies to your order.
• After payment we email a download link to the address you give at checkout. The link works for 30 days and up to 5 downloads.
• Delivery is the emailed link. We’re not responsible for an address entered incorrectly at checkout, or for a spam filter or mail server that blocks the message. If your link never arrives, expires, or runs out of downloads, email us and we’ll reissue it at no charge.
• Download the file and keep your own copy. We don’t guarantee that any Digital Product will remain available for download indefinitely.

4.2 What your purchase licenses

We keep all intellectual property rights in the Digital Product itself. Your purchase is a license to use it, not a transfer of ownership. On payment in full you receive a perpetual, non-exclusive, non-transferable license to:

• Use the Digital Product for your own personal use or for one business that you own or work for, including work you perform for your own clients.
• Use whatever you produce with it, such as content plans, posts, and calendars, however you like, commercially included. What you create is yours.

You may not:

• Resell, redistribute, or share the file. That includes selling it, giving it away, publishing it, uploading it to a public or shared location, or passing your download link to anyone else.
• Repackage, rebrand, or resell it as your own product, or bundle it into a course, membership, template pack, or other offering.
• Sublicense it, or use it to build a competing product for sale.
• Remove or alter any branding, copyright, or attribution in the file.

One purchase is one license, for one person or one business. If you want your team, or several businesses you operate, to use a Digital Product, buy a license for each, or email us and we’ll arrange it.

4.3 No refunds, but we’ll fix it

Digital Products are delivered instantly and can’t be returned once downloaded, so all sales are final and we do not offer refunds. By completing checkout you confirm that you’re getting immediate access and that you give up any right to cancel once your download link has been issued.

What you get instead is a fix. If something is wrong with a Digital Product, we’ll put it right. If it won’t open, doesn’t work as described, breaks on your machine or browser, or never reaches you, email support@auralithlabs.dev and tell us what happened. We’ll repair it, replace it, or send you a working version. There is no deadline on that: if it’s broken, it’s our problem to solve, whether you bought it last week or last year.

Because a fix is what we offer instead of a refund, please ask us first. If you open a chargeback or payment dispute with your bank or card issuer, your download links for that order stop working straight away. That happens automatically when we’re notified of the dispute, and it applies to every file on the order. Your licence to use the Digital Product ends at the same moment. If the dispute is resolved in our favour, or you withdraw it, email us and we’ll restore your access. We would much rather fix the problem than have you fight your bank about it, and there’s no deadline on us fixing it.

Where the law of your state gives you rights that this section can’t remove, those rights still apply.

4.4 New versions, and having us do more

Digital Products get better over time. We add features, improve them, and release new versions. A purchase buys the version available at the time of your order, plus any update we publish while your download link is still valid. Later versions are sold as their own purchase, so we can keep building without charging a subscription. We’re not obliged to release updates, and a price change doesn’t entitle you to a refund of the difference on an order already placed.

If you want more than the off-the-shelf version, those are services rather than products, and we’re glad to quote them:

• Customization: we adapt a Digital Product to how your business actually works, or add what you need that it doesn’t do yet.
• Hosting and management: we put it somewhere your team can reach it, and we keep it running and up to date.
• Staff training: we teach your team to use and manage it, in their vocabulary rather than ours.

Any of those is a separate engagement, scoped and priced in writing before work begins under the terms above, and none of it’s included in the purchase price of a Digital Product. Email us and we’ll scope it.

4.5 No guaranteed results

Digital Products are templates, planners, and tools. They aren’t marketing, legal, tax, or financial advice, and nothing in them is a promise of any particular result. What you get out of one depends on the work you put into it and on factors outside our control. The disclaimers and limitation of liability sections below apply to Digital Products in full.

Digital Products are offered only to buyers located in the United States. Unlike the Services, they aren’t restricted to business buyers.

5. Ownership of delivered work

Once the invoice for an engagement is paid in full, you own the final deliverables we produce for you (e.g. the website build, the cleaned dataset, the content drafted for your sale). We retain rights to:

• Our pre-existing tools, templates, scripts, Digital Products, and methodologies used to deliver the work.
• Third-party libraries, fonts, and platforms incorporated into the deliverables, which remain governed by their own licenses.
• The right to reference the engagement in our portfolio and marketing in a high-level, non-confidential way (e.g. “ran a client data migration for a private-label CRM platform”), unless you ask us in writing not to. White-label engagements are referenced without naming you or your clients.

6. Your responsibilities

To do our job we need timely cooperation from you. You agree to:

• Provide accurate information, content, and access credentials when reasonably requested.
• Have the legal right to share any content or data you give us (photos, logos, inventory, bidder records, etc.).
• Review and respond to drafts and deliverables within a reasonable time so the project can keep moving.

7. Confidentiality & client data

Everything you share with us in an engagement (your business data, your clients’ records, and the builds we produce for you) is treated as confidential. We use it only to deliver the engagement, protect it with reasonable technical and organizational safeguards, and we never sell it. We do not share it with third parties except the platforms and service providers needed to perform the work you hired us for, or where the law requires.

8. Acceptable use of the Site

You agree not to use the Site to:

• Violate any law or any third party’s rights.
• Attempt to interfere with the Site’s operation, gain unauthorized access, or probe for vulnerabilities outside of an authorized security test.
• Submit information you don’t have the right to submit, or impersonate someone else.
• Send spam or other unsolicited communications through our forms.

9. Third-party platforms

Many of our Services touch third-party platforms, including your product, your clients’ legacy systems (e.g. auction platforms like HiBid or Auction Flex, or CRMs like Salesforce and HubSpot), hosting and DNS providers, scheduling and email providers, and payment processors. Those platforms are governed by their own terms, pricing, and privacy policies, which we don’t control. We’ll tell you in advance if a Service requires you to maintain an account or subscription with a third party.

10. Disclaimers

The Site and the Services are provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Site or the Services will be uninterrupted, error-free, or meet your specific requirements. We don’t guarantee that any particular sale, renewal, adoption rate, or business outcome will result from our work.

11. Limitation of liability

To the fullest extent allowed by law, AuraLith Labs and its members won’t be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption, arising out of or related to the Site, the Services, or these Terms, even if we have been advised of the possibility of such damages. Our total aggregate liability for any claim related to a specific engagement won’t exceed the fees you paid us for that engagement in the twelve (12) months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless AuraLith Labs from any third-party claim arising out of (a) content, data, or credentials you provided to us; (b) your violation of these Terms; or (c) your violation of any third party’s rights.

13. Termination

Either party may end an ongoing engagement with reasonable written notice (typically 30 days), unless the written quote says otherwise. Sections of these Terms that by their nature should survive termination (including payment obligations, ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive.

14. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The exclusive venue for any dispute arising out of these Terms or any engagement is the state or federal courts located in Marion County, Florida, and you consent to the personal jurisdiction of those courts.

15. Changes

We may update these Terms from time to time. The “Effective” date at the top reflects the most recent revision. Material changes will be communicated by email to active clients. Continued use of the Site or Services after a change constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms? Reach out:

AuraLith Labs LLC
Ocala, Florida
hello@auralithlabs.dev for general and pre-sales questions, or support@auralithlabs.dev for anything about a Digital Product you bought.