Terms of Service

These Terms of Service ("Terms") govern your use of auralithlabs.dev (the "Site") and any services you engage AuraLith Labs LLC("AuraLith Labs," "we," "us,"), a Florida limited liability company, to provide. By using the Site or engaging us, you agree to these Terms.

1. The services

AuraLith Labs provides customer-facing implementation services to software vendors: B2B SaaS companies and white-label or private-label platforms. The Services we provide include:

• Demos and webinars: live product demonstrations and webinars presented to your prospects and clients. Offered on enterprise engagements only. Where the Order provides, we may engage contracted sales personnel to deliver demos and webinars under your brand; we remain responsible for their work under these Terms.
• Discovery: mapping a client's current system, data, and day-to-day workflows ahead of an implementation.
• Data migration: extraction, cleanup, deduplication, and loading of a client's records into your product.
• Configuration: setting your product up around the client's operation.
• Training: training the client's staff on your product.
• Go-live support: support through stabilization, with handback documentation your team can maintain.

Where the Order says so, we perform Services under your brand (white-label), for example using your email domain and documentation, or as a named partner. In either case these Terms govern the relationship between you and AuraLith Labs.

The specific scope, deliverables, timing, and fees of any engagement are set out in a written proposal, quote, or other order confirmation we agree to with you (each, an "Order"). If anything in an Order conflicts with these Terms, the Order controls for that engagement.

2. Service area

AuraLith Labs offers the Services only to businesses located and operating in the United States. We do not offer, and this Site should not be construed as offering, Services to individuals or businesses located outside the United States. If you engage us from outside the United States, we may decline or cancel the engagement.

3. Quotes and payment

Every engagement is scoped and priced individually in a written fixed-scope proposal before work begins; we do not publish standard rates, and we do not bill for general work by the hour. Unless otherwise stated in your Order:

• Fixed-scope engagements: 50% deposit invoiced on acceptance of the proposal; balance invoiced at delivery or go-live, as the Order specifies.
• Ongoing or multi-client arrangements (for example, a standing demo-and-delivery arrangement across a vendor's client base): fees and payment structure agreed in the Order before work begins.

Invoices are due on receipt unless your Order says otherwise. Late invoices may suspend in-progress work until the balance is paid.

4. Ownership of delivered work

Once the invoice for an engagement is paid in full, you own the final deliverables we produce for you (e.g. the website build, the cleaned dataset, the content drafted for your sale). We retain rights to:

• Our pre-existing tools, templates, scripts, and methodologies used to deliver the work.
• Third-party libraries, fonts, and platforms incorporated into the deliverables, which remain governed by their own licenses.
• The right to reference the engagement in our portfolio and marketing in a high-level, non-confidential way (e.g. "ran a client data migration for a private-label CRM platform"), unless you ask us in writing not to. White-label engagements are referenced without naming you or your clients.

5. Your responsibilities

To do our job we need timely cooperation from you. You agree to:

• Provide accurate information, content, and access credentials when reasonably requested.
• Have the legal right to share any content or data you give us (photos, logos, inventory, bidder records, etc.).
• Review and respond to drafts and deliverables within a reasonable time so the project can keep moving.

6. Confidentiality & client data

Everything you share with us in an engagement (your business data, your clients' records, and the builds we produce for you) is treated as confidential. We use it only to deliver the engagement, protect it with reasonable technical and organizational safeguards, and we never sell it. We do not share it with third parties except the platforms and service providers needed to perform the work you hired us for, or where the law requires.

7. Acceptable use of the Site

You agree not to use the Site to:

• Violate any law or any third party's rights.
• Attempt to interfere with the Site's operation, gain unauthorized access, or probe for vulnerabilities outside of an authorized security test.
• Submit information you do not have the right to submit, or impersonate someone else.
• Send spam or other unsolicited communications through our forms.

8. Third-party platforms

Many of our Services touch third-party platforms, including your product, your clients' legacy systems (e.g. auction platforms like HiBid or Auction Flex, or CRMs like Salesforce and HubSpot), hosting and DNS providers, scheduling and email providers, and payment processors. Those platforms are governed by their own terms, pricing, and privacy policies, which we do not control. We will tell you in advance if a Service requires you to maintain an account or subscription with a third party.

9. Disclaimers

The Site and the Services are provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Site or the Services will be uninterrupted, error-free, or meet your specific requirements. We do not guarantee that any particular sale, renewal, adoption rate, or business outcome will result from our work.

10. Limitation of liability

To the fullest extent allowed by law, AuraLith Labs and its members will not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption, arising out of or related to the Site, the Services, or these Terms, even if we have been advised of the possibility of such damages. Our total aggregate liability for any claim related to a specific engagement will not exceed the fees you paid us for that engagement in the twelve (12) months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless AuraLith Labs from any third-party claim arising out of (a) content, data, or credentials you provided to us; (b) your violation of these Terms; or (c) your violation of any third party's rights.

12. Termination

Either party may end an ongoing engagement with reasonable written notice (typically 30 days), unless the written quote says otherwise. Sections of these Terms that by their nature should survive termination (including payment obligations, ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive.

13. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The exclusive venue for any dispute arising out of these Terms or any engagement is the state or federal courts located in Marion County, Florida, and you consent to the personal jurisdiction of those courts.

14. Changes

We may update these Terms from time to time. The "Effective" date at the top reflects the most recent revision. Material changes will be communicated by email to active clients. Continued use of the Site or Services after a change constitutes acceptance of the updated Terms.

15. Contact

Questions about these Terms? Reach out:

AuraLith Labs LLC
Ocala, Florida
hello@auralithlabs.dev